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Privacy Policy

1. Introduction

TriblMan is a registered Non-Profit Organisation in South Africa dedicated to empowering and supporting men through community engagement, education, and advocacy.

We value your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as your rights in relation to that information.

2. Scope

This policy applies to all persons whose personal information is collected, processed, or stored by TriblMan, including but not limited to:

  • Members and participants in our programmes and events

  • Donors and sponsors

  • Volunteers and employees

  • Visitors to our website and social media platforms

3. Information We Collect

We may collect the following categories of personal information:

  • Identity information: Name, surname, ID number, gender, and age.

  • Contact information: Phone number, email address, postal or physical address.

  • Membership and participation data: Attendance records, event participation, feedback, and communication preferences.

  • Donation and financial information: Bank details, payment records, or proof of donation (where applicable).

  • Website and social media data: IP address, device information, and engagement metrics.

4. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you through membership forms, event registration, email communication, or surveys.

  • Indirectly through our website, social media interactions, or referrals.

  • From publicly available sources or partner organisations (with your consent or where lawful).

5. Purpose for Collecting and Processing Personal Information

TriblMan collects and processes personal information for legitimate organisational purposes, including:

  • Managing membership and participation in TriblMan programmes and activities.

  • Communicating information about events, projects, and community initiatives.

  • Managing donations, sponsorships, and financial contributions.

  • Ensuring compliance with legal and regulatory obligations.

  • Improving our services and maintaining accurate records.

We will not use your personal information for any purpose other than those stated above without your consent or as required by law.

6. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Your consent to the processing of your personal information.

  • The legitimate interests of TriblMan in carrying out its objectives.

  • The performance of a contract or membership agreement.

  • Compliance with a legal obligation or requirement.

7. Information Sharing and Disclosure

TriblMan will not sell or rent your personal information. We may share it only with:

  • Service providers or partners who assist us in delivering our programmes or administrative functions, subject to confidentiality obligations.

  • Legal or regulatory authorities, when required by law.

  • Donors, sponsors, or partner organisations (only with your consent and in line with this policy).

8. Data Storage and Security

We implement reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.
Personal data is stored securely in electronic and physical formats, accessible only to authorised personnel for legitimate purposes.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When no longer needed, information will be securely destroyed, deleted, or anonymised.

10. Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information.

  • Request correction or deletion of inaccurate or outdated data.

  • Withdraw consent where processing is based on consent.

  • Object to the processing of your personal information.

  • Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

Information Regulator Contact Details:
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

11. Use of Cookies and Website Tracking

Our website may use cookies or tracking technologies to enhance user experience and analyse engagement. You can control or disable cookies through your browser settings; however, some features may not function optimally.

12. Changes to This Policy

TriblMan reserves the right to update or amend this Privacy Policy from time to time. Updates will be posted on our official website and made available upon request.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

TriblMan NPO
Registration No: 2024/665942/08

Address: 97 Central Street, Houghton Estate, Johannesburg, 2148

Email: hello@triblman.org

Website: www.triblman.org

1. Introduction

TriblMan is a registered Non-Profit Organisation in South Africa dedicated to empowering and supporting men through community engagement, education, and advocacy.

We value your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as your rights in relation to that information.

2. Scope

This policy applies to all persons whose personal information is collected, processed, or stored by TriblMan, including but not limited to:

  • Members and participants in our programmes and events

  • Donors and sponsors

  • Volunteers and employees

  • Visitors to our website and social media platforms

3. Information We Collect

We may collect the following categories of personal information:

  • Identity information: Name, surname, ID number, gender, and age.

  • Contact information: Phone number, email address, postal or physical address.

  • Membership and participation data: Attendance records, event participation, feedback, and communication preferences.

  • Donation and financial information: Bank details, payment records, or proof of donation (where applicable).

  • Website and social media data: IP address, device information, and engagement metrics.

4. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you through membership forms, event registration, email communication, or surveys.

  • Indirectly through our website, social media interactions, or referrals.

  • From publicly available sources or partner organisations (with your consent or where lawful).

5. Purpose for Collecting and Processing Personal Information

TriblMan collects and processes personal information for legitimate organisational purposes, including:

  • Managing membership and participation in TriblMan programmes and activities.

  • Communicating information about events, projects, and community initiatives.

  • Managing donations, sponsorships, and financial contributions.

  • Ensuring compliance with legal and regulatory obligations.

  • Improving our services and maintaining accurate records.

We will not use your personal information for any purpose other than those stated above without your consent or as required by law.

6. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Your consent to the processing of your personal information.

  • The legitimate interests of TriblMan in carrying out its objectives.

  • The performance of a contract or membership agreement.

  • Compliance with a legal obligation or requirement.

7. Information Sharing and Disclosure

TriblMan will not sell or rent your personal information. We may share it only with:

  • Service providers or partners who assist us in delivering our programmes or administrative functions, subject to confidentiality obligations.

  • Legal or regulatory authorities, when required by law.

  • Donors, sponsors, or partner organisations (only with your consent and in line with this policy).

8. Data Storage and Security

We implement reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.
Personal data is stored securely in electronic and physical formats, accessible only to authorised personnel for legitimate purposes.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When no longer needed, information will be securely destroyed, deleted, or anonymised.

10. Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information.

  • Request correction or deletion of inaccurate or outdated data.

  • Withdraw consent where processing is based on consent.

  • Object to the processing of your personal information.

  • Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

Information Regulator Contact Details:
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

11. Use of Cookies and Website Tracking

Our website may use cookies or tracking technologies to enhance user experience and analyse engagement. You can control or disable cookies through your browser settings; however, some features may not function optimally.

12. Changes to This Policy

TriblMan reserves the right to update or amend this Privacy Policy from time to time. Updates will be posted on our official website and made available upon request.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

TriblMan NPO
Registration No: 2024/665942/08

Email: hello@triblman.org

Phone: 0724344354

Website: www.triblman.org

Refund Policy

1. Purpose

TriblMan is a registered Non-Profit Organisation dedicated to empowering and supporting men through community engagement, education, and advocacy.

We deeply value the generosity of our donors. This Donation Refund and Cancellation Policy outlines the terms under which donations may be cancelled or refunded, in line with good governance practices and applicable South African laws.

2. Scope

This policy applies to all donations made to TriblMan through any channel, including:

  • Online payment gateways or websites

  • Direct bank transfers or debit orders

  • Cash, cheque, or in-person donations

  • Corporate or sponsorship contributions

3. General Principles

  • Donations are made voluntarily to support TriblMan’s mission and are generally non-refundable.

  • Refunds or cancellations will only be considered in specific, justified circumstances, as outlined in this policy.

  • All refund and cancellation requests must be made in writing and within the stipulated timeframes.

4. Donation Cancellations

4.1. Once-Off Donations

If a donor made an unintentional or duplicate donation, a cancellation request may be submitted within 7 calendar days of the transaction.
Proof of payment and donor identification will be required.

4.2. Recurring Donations

Donors may cancel a recurring donation at any time by providing at least 10 business days’ written notice prior to the next scheduled deduction.
Cancellation requests can be made via email to hello@triblman.org.

5. Donation Refunds

Refunds may be approved at the sole discretion of TriblMan in the following cases:

  • Duplicate donations made in error.

  • Incorrect donation amounts due to processing errors.

  • Unauthorized transactions verified through the donor’s financial institution.

  • Administrative or technical errors by TriblMan or its payment partners.

Refund requests must be submitted within 30 calendar days of the donation date.
All approved refunds will be processed using the original payment method within 14 business days of approval.

6. Non-Refundable Donations

Refunds will not be granted under the following circumstances:

  • The donor voluntarily made the contribution and later changed their mind.

  • The donation has already been allocated or used in a project or programme.

  • The request is received after 30 days from the donation date.

7. Incorrect Amounts and Transaction Errors

If a donor notices an incorrect amount debited from their account, they should notify TriblMan immediately at hello@triblman.org.
We will liaise with the payment service provider or financial institution to resolve the issue as quickly as possible.

8. Communication and Verification

To protect donor privacy and prevent fraud, TriblMan may request supporting documentation such as:

  • Proof of payment

  • Identification document (ID or passport)

  • Bank or payment confirmation

TriblMan reserves the right to verify all refund and cancellation requests before processing.

9. Processing Timeframes

Action

Submission Window

Processing Time

Cancellation (once-off donation)

Within 7 days

7–14 business days

Refund request (duplicate/error)

Within 30 days

14 business days

Recurring donation cancellation

10 business days before next deduction

Next cycle

10. Policy Review and Updates

TriblMan reserves the right to amend this policy periodically to reflect changes in operational, legal, or financial processes. Updates will be published on our official website and made available upon request.

11. Contact Details

For refund or cancellation requests, please contact:

TriblMan NPO
Registration No: 2024/665942/08
Email: hello@triblman.org

Phone: 0724344354
Website: www.triblman.org

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